Horrible!! I have spent $20 in places and received better care than Kay's where we spent thousands for an engagement set! They will sell and tell you anything just to make their numbers. Sales person sold us a set that she specifically said COULD be sized to where i needed it...wrong! This "set" could not be sized, had to be custom made and you're talking two months! THEN after they custom make it they resize it, yes resize it again to what you need. Well then they don't think to retip the prongs after they resize it small so the diamonds fall out! Three repairs on the engagement ring and fourth out on the wedding band (which apparently is not the proper one for the set so another sales person in the SAME store tried to get us to exchange!!) and we still do not have rings...wedding coming before the rings?? I will NEVER shop at this store again and am sorry I will have to deal with them for the warranty on my wedding set for the rest of my life. Unbelievable, very disappointed.
Always helpful!
Wonderful! Very professional answered all my questions. Went to jewelry store next door horrible rude so I came to Kay's. Thank you so much from now on you get all my business!!!!
The service was atrocious. I've had diamonds fall out 3 times of my $3,000 wedding ring. I do not recommend.
Stupid. Slow. Again, stupid. On a Sunday, you can't even work your computers, answer questions or keep up with demand.
Kay Jewelers is a US Jewelry Store based in Lake Wales, Florida. Kay Jewelers is located at 483 Eagle Ridge Mall Entrance Suite 228, Lake Wales, FL 33859, USA.
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